Returns and Refunds

Return and Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Returns

You have 14  days from the date of purchase to return an item.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.

Certain items, such as personalized or perishable goods, are not eligible for return. Please check product details before purchasing.

To initiate a return, please contact our customer service team at info@Moonbeam-and-ember.com with your order number and reason for the return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5-7 business days. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

Shipping costs are non-refundable. You will be responsible for paying the shipping costs for returning the item, unless the return is due to a defective or incorrect product.

Exchanges

If you need to exchange an item for the same product, please contact us within 30 days of purchase. We’ll assist you with the exchange process and ensure you get the product you intended.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@Moonbeam-and-ember.com, and we will arrange for a replacement or refund, depending on the situation.

How to Return Your Item

Contact us at info@Moonbeam-and-ember.com to initiate the return process.

Provide your order number, item details, and reason for return.

Pack the item securely in its original packaging, including the receipt or proof of purchase.

Ship the item to the address provided by our customer service team.

We appreciate your understanding and thank you for choosing us! If you have any questions, feel free to contact us.